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HOME  >>  POLICY
     Products purchased from our store will be send as soon as the payment was cleared, within 2-4 working days for any of the available products by default with China Post . For any urgent delivery, please contact us to arrange faster shipping. Due to large number of products variants, such as output power or output voltages for the power supplies which requires custom made transformers, some products might need an aditional week or two, to be custom made based on the required options. Please make sure that you read this note and fully understand before placing an order. For any questions or urgent requests please contact us. We will be happy to reply to your enquiry as soon as possible, taking in account the time shift difference and weekends. The shipping ussually takes between 12-22 days, depending on the desstination. Countries like USA, UK, AU, CA, receive the package faster, while for countries like middle-east or Africa may take a little longer. By default, an on-line tracking number will be provided which can be monitored in the carrier system. For more informations about the shippment status you can contact us. On request we can provide other shipping methods, or other carriers, such as DHL, TNT, UPS, EMS, FedEx. For countries like Germany, Italy, Russia, we strongly recommend to upgrade the shipping to DHL or EMS. The price difference will be confirmed before or after placing the order, by mail. Declining to do this, will void any responsability if the package is not received on time, lost by the carrier or kept at customs. All the complete assembled boards purchased from Diyerzone have 3 months warraty from the date of purchasing. In case of malfunction, the product must be sent back, we will evaluate the condition and the cause of damage, and we will repair or change, depending on the situation. If the product was damaged by itself or DOA and not because neglijence, intentionally or improper usage, it will be no charge for repair or replace, just for shipping back. The shipping cost back and forth will be supported by the customer. If the product need to be repaired after the 3 months warrany period, we can do that, without charging the labor cost, just the price of the parts, and the shipping. We do NOT issue a refund after the 3 months period from the purchasing date expires, or for a product which was intentionall damaged or due to missusage, or due to unauthorized modifications which lead to failure but we can repair and return in properly working condition. PURCHASING THE PRODUCTS FROM Diyerzone MEANS THAT YOU ARE FULLY AWARE AND AGREE WITH THIS CONDITIONS.
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